Just visited this practice with a sharp broken tooth. Phoned this morning at got an appointment this afternoon. Lovely patient dentist and equally lovely dental nurse.
I am incredibly nervous about visits to the dentist but they totally put me at ease and explained everything to me.
Sarah Mason-Parker
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January 02, 2024
I couldn't attend my appointments for a short while as I couldn't justify the cost (though had been since the pandemic a couple times) - also couldn't justify taking the day off to get to the appointment as I work in a different town and rely on public transport. Got around to being in a position to justify the cost of an appointment and book time off to do so and found out via phone i'd been taken off the NHS register, but they could offer me a private appointment any time. (As if I can justify private costs if i've only just justified NHS costs/time off).
No letter received informing me i'd be taken off the books, no warning. Finding out by phone when i've made contact is really unprofessional. The lady on the phone was very matter of fact and cold and not keen to do anything to assist beyond tell me she can offer private only.
Last time I was there, the reception staff were bad-mouthing the owner of the practice by the sounds of it too. Overall, shoddy feel.
Claire Wright-Connor
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August 15, 2023
Horrendous! My previous appointment was cancelled without warning and when I rang today to get another appointment they told me that I hadn’t been in a year (because they had cancelled my 6 month check up!)so I was no longer a patient there. They then said I could make a private appointment there but why on earth would I do that at the worst rated dentist in town that had just without warning dumped me as a patient?! I have now joined a closer, better-rated dentist who I am more willing to give my money too. So sad, this used to be a good dentist but this service is shocking and money grabbing!
fraser mckay
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February 01, 2024
I had given the practice 5 stars as I always found them great and Mr Jafari is a lovely and patient dentist but after my recent visit I will have to amend this to 1 star. I visited the practice for a check up and found the cost of my treatment had doubled. After further investigation ( I had to visit the practice as no one replied to my emails or answered the phone in over a week) I found that had been removed as an NHS patient with absolutely no warning. I was simply told by the practice manager that they were not doing NHS anymore as it takes too long to be refunded. I appreciate the NHS is in a mess but they were given plenty of opportunities to give me prior warning but took none of them. Not even an email communication. I was covertly mis-sold a denplan agreement but no one could be bothered to explain I was coming off the NSH and a filling would increase in price from £70 to £220. Now I understand all the negative feedback and I will not be returning for treatment here.
Joseph
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July 05, 2023
Reception staff lied when she said she was back from dinner at 2 o’clock, but wasn’t there until 20 past can hardly speak English on the telephone was told I had to wait a month to see my Dentist and no mention of a cancellation appointment. Then today I went in to see whether they had sent all my paperwork to the new Dentist I have had to join because of the terrible service at the front desk and a month to see a dentist I was given a form to fill it in and a woman that helps the dentist would come out and see me to fill this form in one lady walked in, took some patients into a room after 20 minutes of waighting I ask reception when this lady would come along, she told me 20 minutes ago I replied, it’s not my responsibility to be asking nurses were there to see me that’s why I took the seat said woman to come up to me and discuss the form that I’m filling out why I’m leaving, so I sat there for at least 40 minutes from the time I sat down to wait to see this woman when there’s receptionist should have informed, this woman that I was waiting to see her as she is the receptionist, and it’s her job to tell dentists that someone is waiting to be seen and the forms I asked to be sent over to new dentist had not been sent off for over two weeks, so I was lucky that I went in to check when I first asked them to send my paperwork to the new dentist you think after them saying yes, we can send it, it’s not a problem that it would be done so now, I have to wait a further the two weeks, I’ve already waited for them to send said paperwork totally useless reception and can’t speak English or organise stuff goodbye
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Just visited this practice with a sharp broken tooth. Phoned this morning at got an appointment this afternoon. Lovely patient dentist and equally lovely dental nurse. I am incredibly nervous about visits to the dentist but they totally put me at ease and explained everything to me.
I couldn't attend my appointments for a short while as I couldn't justify the cost (though had been since the pandemic a couple times) - also couldn't justify taking the day off to get to the appointment as I work in a different town and rely on public transport. Got around to being in a position to justify the cost of an appointment and book time off to do so and found out via phone i'd been taken off the NHS register, but they could offer me a private appointment any time. (As if I can justify private costs if i've only just justified NHS costs/time off). No letter received informing me i'd be taken off the books, no warning. Finding out by phone when i've made contact is really unprofessional. The lady on the phone was very matter of fact and cold and not keen to do anything to assist beyond tell me she can offer private only. Last time I was there, the reception staff were bad-mouthing the owner of the practice by the sounds of it too. Overall, shoddy feel.
Horrendous! My previous appointment was cancelled without warning and when I rang today to get another appointment they told me that I hadn’t been in a year (because they had cancelled my 6 month check up!)so I was no longer a patient there. They then said I could make a private appointment there but why on earth would I do that at the worst rated dentist in town that had just without warning dumped me as a patient?! I have now joined a closer, better-rated dentist who I am more willing to give my money too. So sad, this used to be a good dentist but this service is shocking and money grabbing!
I had given the practice 5 stars as I always found them great and Mr Jafari is a lovely and patient dentist but after my recent visit I will have to amend this to 1 star. I visited the practice for a check up and found the cost of my treatment had doubled. After further investigation ( I had to visit the practice as no one replied to my emails or answered the phone in over a week) I found that had been removed as an NHS patient with absolutely no warning. I was simply told by the practice manager that they were not doing NHS anymore as it takes too long to be refunded. I appreciate the NHS is in a mess but they were given plenty of opportunities to give me prior warning but took none of them. Not even an email communication. I was covertly mis-sold a denplan agreement but no one could be bothered to explain I was coming off the NSH and a filling would increase in price from £70 to £220. Now I understand all the negative feedback and I will not be returning for treatment here.
Reception staff lied when she said she was back from dinner at 2 o’clock, but wasn’t there until 20 past can hardly speak English on the telephone was told I had to wait a month to see my Dentist and no mention of a cancellation appointment. Then today I went in to see whether they had sent all my paperwork to the new Dentist I have had to join because of the terrible service at the front desk and a month to see a dentist I was given a form to fill it in and a woman that helps the dentist would come out and see me to fill this form in one lady walked in, took some patients into a room after 20 minutes of waighting I ask reception when this lady would come along, she told me 20 minutes ago I replied, it’s not my responsibility to be asking nurses were there to see me that’s why I took the seat said woman to come up to me and discuss the form that I’m filling out why I’m leaving, so I sat there for at least 40 minutes from the time I sat down to wait to see this woman when there’s receptionist should have informed, this woman that I was waiting to see her as she is the receptionist, and it’s her job to tell dentists that someone is waiting to be seen and the forms I asked to be sent over to new dentist had not been sent off for over two weeks, so I was lucky that I went in to check when I first asked them to send my paperwork to the new dentist you think after them saying yes, we can send it, it’s not a problem that it would be done so now, I have to wait a further the two weeks, I’ve already waited for them to send said paperwork totally useless reception and can’t speak English or organise stuff goodbye